Yes. Each Good Lucky piece is made to order and crafted uniquely for you. This allows us to produce thoughtfully and avoid unnecessary waste.

Please allow 2–4 weeks for production before shipment. Every piece is handcrafted in New York City and made just for you.

Because each Good Lucky piece is made to order, we are unable to accommodate cancellations or modifications once production begins. If you would like to request a cancellation or change, please contact us at goodluckynyc@gmail.com within 24 hours of placing your order.

We recommend reviewing our size guide before placing your order to help ensure the best fit.

Because each Good Lucky piece is made to order and all sales are final, we encourage you to confirm your size carefully before purchasing.

Still have questions? Reach out to us at goodluckynyc@gmail.com

If your order hasn't shipped yet, we'll be happy to update the delivery address for you. However, we won't be able to make changes once an order is in transit. Please contact us at goodluckynyc@gmail.com as soon as possible.

Good Lucky pieces are ethically handcrafted in New York City. We work with trusted local manufacturing partners who prioritize responsible sourcing and quality craftsmanship, and each piece is made to order with care.

At this time, we do not offer custom designs. However, we're always listening to what you'd like to see next. We'd love to hear your thoughts at goodluckynyc@gmail.com.

Complimentary domestic shipping is included with every Good Lucky piece. All orders are fully insured and require a signature upon delivery.

Expedited shipping may be available for an additional fee once your piece is ready to ship. Please note that expedited shipping does not shorten our 2–4 week production timeline.

Because each Good Lucky piece is made to order, all sales are final. We do not offer returns, exchanges, or refunds.

To help ensure the best fit, we encourage you to review our size guide before placing your order.

If you have any questions or concerns about your order, please reach out to us at goodluckynyc@gmail.com. We are happy to review requests on a case-by-case basis, though exceptions cannot be guaranteed. Learn more about our return policy here.

Once your order has shipped, you'll receive a confirmation email with tracking information. You may also view your order status anytime by logging into your account.

Yes. For security, all orders are shipped with signature confirmation upon delivery.

Currently, we only ship within the United States. We hope to expand internationally in the future.

Because each Good Lucky piece is made to order, please allow 2–4 weeks for production before your order ships. Once your order is on its way, you'll receive a shipping confirmation email with tracking information.

Our pieces are crafted in solid 14k gold and designed for everyday wear. Unlike plated jewelry, solid gold won’t tarnish or fade over time. Your piece may naturally develop subtle marks and character with daily wear (we like to think it adds a little personality).

To maintain a brighter, more polished finish, we recommend avoiding harsh chemicals, perfumes, lotions, and excessive moisture when possible. Store your jewelry in a soft pouch or jewelry box when not in use. Clean gently with warm water and mild dish soap, then polish with a soft cloth as needed.

While 24k gold is the purest form of gold, it is naturally very soft and more prone to scratching, bending, and not suitable for everyday wear. 14k gold contains 58.5% pure gold blended with other metals for added strength and durability.

Unlike gold-plated or vermeil jewelry, the gold isn't just a coating on the surface—it's part of the material itself. That means it won't fade or wear away over time. We chose 14k gold because it's made to last: durable enough for everyday wear, yet precious enough to become an heirloom.

Yes. We want your Good Lucky jewelry to be worn, cherished, and passed down for generations.

If your piece requires repair, we'll review the issue and do our best to help. Depending on the nature of the repair, a repair fee may apply.

While not all repairs may be possible, we're committed to supporting your piece whenever we can.

Please contact us at goodluckynyc@gmail.com with photos and a description of the issue.

At Good Lucky, we believe jewelry should be made with intention—from the materials we choose to the hands that bring each piece to life. We choose partners who share our values around responsible sourcing, ethical production, and exceptional craftsmanship. Our partners are members of and certified by organizations including Fairmined, the Jewelers Board of Trade (JBT), and Manufacturing Jewelers & Suppliers of America (MJSA), reflecting their commitment to responsibly sourced materials, transparency, fair labor practices, and the highest standards of craftsmanship. Because the story behind a piece matters just as much as the piece itself.

Growing up my mom would say, "bring you Good Lucky!" whenever she would hide little lucky charms in my bags. And as a kid, I would be embarrassed by her accented English, but now it's something I treasure. Read the full story here.

Not at all. While Good Lucky is rooted in Chinese culture, it's made for anyone who connects with the stories and meaning behind the pieces. We hope they inspire you to celebrate your own story and the things that bring you luck.

We like to think of Good Lucky pieces as reminders to have courage, take chances, and lead with intention. The rest is up to you!