Refund policy

Due to the made-to-order nature of our production process and for reasons of product integrity and quality control, all sales are final. We do not offer returns, exchanges, or refunds.

In limited circumstances, we may consider a store credit or other resolution on a case-by-case basis, at our sole discretion. Any such requests must be submitted by email and are not guaranteed.

Case-by-Case Review Requests

If you believe your order qualifies for review, please contact us at goodluckynyc@gmail.com within 14 business days of delivery.

Requests must include:

  • Order number
  • Clear explanation of the issue
  • Photos of the item

All requests are reviewed individually. Submission does not guarantee approval or resolution. All determinations are final.

If approved, resolutions may include store credit or another discretionary resolution depending on availability and circumstance.

Conditions

We do not accept requests for items that show:

  • Signs of wear or use
  • Damage after delivery
  • Resizing, alteration, or modification
  • Removal of original packaging or materials

All approved exceptions must be in original, unworn condition and are subject to inspection upon receipt.

We are not responsible for approved return shipments until they are received and inspected.

Shipping for Approved Cases

If an exception is approved:

  • Customers are responsible for return shipping costs
  • Items must be shipped with tracking
  • We are not responsible for items lost or damaged in transit

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at goodluckynyc@gmail.com within 5 days of delivery with your order number and clear photos. We will review and provide an appropriate resolution.

Cancellations & Order Changes

Because each piece is made to order, production begins shortly after purchase.

  • Cancellation or modification requests must be made within 24 hours of ordering
  • Changes cannot be guaranteed once production has begun

Order Review & Right to Refuse

We reserve the right to refuse any request, including store credit, exceptions, or future orders, at our sole discretion, including in cases of suspected misuse, fraud, or policy abuse. All determinations are final.

Final Note

Each piece is created specifically for your order and cannot be restocked or resold as new. We appreciate your understanding in helping us preserve the integrity, craftsmanship, and quality of our collection.